A Study of Language Interpretation Solutions for People With Breast Cancer

Inclusion Criteria:

Phase I Patients

* Age \>=18 years (per EMR)
* Preferred language for healthcare is Spanish or Mandarin (per self-report)
* Limited English Proficient; cannot speak English "very well" (per self-report)
* Diagnosis of breast cancer or gastrointestinal (per EMR)
* Will be visiting MSK oncology teams for the first or second appointment (per EMR)
* Agrees to be audio-recorded (per self-report)

Phase 1 Providers

* Breast or gastrointestinal cancer provider who sees patients (e.g., breast or gastrointestinal oncologists, advanced practice providers, and/or nurses)
* Does not speak Spanish and/or Mandarin; providers who speak one language and not the other may participate (e.g., speaks Spanish but not Mandarin) (per self-report)
* Agrees to be audio-record (per self-report) Phase 2 (clinic staff only; patient participants will be drawn from Phase 1)
* Is a staff member who works/worked in one of the study clinic sites during the period of Phase 1 RCT study activities
* Agrees to be audio-recorded (per self-report)

Exclusion Criteria:

Phase 1 Patients

* Has significant psychiatric disturbance (i.e., acute psychiatric symptoms) sufficient to preclude completion of the assessments, interviews, or informed consent (per EMR, patient's care team, or study team)
* Presence of cognitive impairment disorder (i.e., delirium or dementia) sufficient to preclude meaningful informed consent and/or data collection (per EMR, patients, care team, or study team)

Phase I Providers

* None

Phase 2 (clinic staff only; Phase 1 patient participants follow above criteria)

* None